Customer Journey Content
How to Choose the Right Content Types for Every Stage of Your Customer Journey Content Strategy Is your content actually working for your business? If
AI DIGITAL MARKETING AGENCY
Over 90% of brands have a presence on Facebook, indicating that it is an essential platform for modern brand building. Additionally, 89% of global marketers use Facebook for marketing purposes.
Facebook’s advertising capabilities are also highly valuable for brands. Marketers can potentially reach 2.249 billion users through Facebook ads, giving brands access to a vast audience. 93% of social media marketers use paid Facebook ads, demonstrating the platform’s importance for advertising and promotion.
Furthermore, 54.3% of Facebook users follow and research brands and products on the platform, showing that consumers actively use Facebook to discover and engage with brands. 58% of people have browsed a brand’s website after seeing a product or service advertised in a Facebook Story, highlighting the platform’s ability to drive traffic and sales.
Facebook remains a crucial platform for modern brand building, with its massive user base, high brand adoption, powerful advertising capabilities, and consumers’ propensity to research and engage with brands on the platform.
The cover photo backdrops your logo and rests at the top of your company profile page. The cover photo tends to change seasonally or promotionally to reflect relevant company updates and also allows you to creatively express your brand. Because of its large size, cover photos offer brands more real estate to work with, with a photo that can include brand messaging, campaign promotions, product images, and an endless list of options.
One of the best corporate cover photos is this one from Starbucks, which showcases products in-house in a warm, inviting way:
The about section is a tab in the navigation bar that resides under your profile photo and cover photo.
This section includes two elements. The first is your page information, which is your opportunity to share details about your company. This section includes sharing information—like a description, products, and links to other social media properties and your main website. See image below:
The second element (refer to image below) is what Facebook calls “Milestones,” which lets you commemorate and share important events in the history of your brand with your followers, allowing your customers to experience your triumphs right along with you!
Your Facebook page allows you the ability to post updates for your followers. Posting on Facebook is a key way to build followers and fuel your paid advertising efforts.
These posts can be comprised of text, images, links, non-native video (like a YouTube link), native video (a video posted specifically and originally on the Facebook platform), slide decks, and photo albums.
The image below is from the Facebook page for Sugarbush Ski Resort in VT after the first sizeable snowfall of the season. From the Sugarbush example, you can see how the resort is keeping up with its followers in real time with information (a snowstorm) relevant to the resort’s services.
For marketers, building your fan base is a key activity to achieve through social networks. There are a variety of techniques that you can use to build fan followings, and we’ll explore them in this section.
Creating regular posts is an integral part of building and maintaining your Facebook page audience. You want your audience to seek out your posts, and that’s why it’s important that your content is entertaining, engaging, and informative.
Concurrently, it’s important to post the type of content that appeals to your target audience at optimum times.
No two days are the same. According to directom.com, you should avoid posting content on Tuesdays. Other days have varied favorable windows.
For example—for Monday postings, you’ll want to post between 11:50AM-12:10PM. Wednesdays are different. The window is a little longer, between 11:30AM-12:30PM.
Interestingly, as the week progresses, the publishing window increases. Thursday, anytime after 3:00PM is a favorable time, and on Friday, the range falls between 3:00-6:00PM.
Weekends tend to be underutilized by many brands, but the secret to weekend success is to publish lighter stuff or upcoming social events.
Video is key on Facebook. Videos receive at least 59% more engagement than other post types. Notably, Facebook live video generates 2x the engagement of pre-recorded videos.
Live Video:
Facebook’s live-streaming video solution makes up 20% of all video on the platform. As 82% of people would prefer a live video over reading a social post, it allows brands to create a deeper connection with audiences.
Reels
Reels are displayed at the top of the mobile Facebook newsfeed with Stories. Ads for reels provide an opportunity for companies to extend the reach of their stories.
Stories
Facebook users are able content via Stories, which expire in 24 hours. These are easily reshared to Facebook when originally posting on Instagram.
How to Choose the Right Content Types for Every Stage of Your Customer Journey Content Strategy Is your content actually working for your business? If
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